What We Do

KPI Mastery helps Automotive repair workshops improve their profits, Customer Service Index (CSI) Scores, and employee retention.

Developed over two decades in Automotive Repair Efficiency projects performed in 20 countries, KPI Mastery delivers critical insight and gives you an unfair competitive advantage in your market.

In less than two minutes a day, you enter job key information into the KPI Mastery Cloud from your phone, tablet or computer. Each month your accumulated data is collated, benchmarked, and analyzed with our performance algorithms. This provides you with specific guidance to improve your workshop’s productivity, efficiency, and resource utilization.

Simple reports and dashboards enable you to visualize where you are in relation to your objectives.  Step-by step instructions are delivered through audio and video files. These tools will help you manage your technicians to improve their efforts. Because the product is mobile, it goes with you on the shop floor.

As you communicate the KPI Mastery performance analysis and coaching material, you reinforce best practices with your staff. As they process the workshop efficiency lessons, they will internalize the message and a culture of excellence will grow.

With KPI Mastery in your arsenal, you will always know if you are on track to achieving your key business objectives.  Over time your database will grow and increase in value. This will help you make incremental improvements and create a world-class organization.